Terms & Conditions

By accessing and using the Malarva Traders website (malarvatraders.com) or engaging with our services — whether online, by telephone, or in person at our showroom — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these terms, you must discontinue use of our website and services immediately. Malarva Traders reserves the right to modify these terms at any time. Continued use of our website following any changes constitutes your acceptance of the revised terms.

These Terms and Conditions apply to all visitors, enquirers, clients, contractors, and third parties who engage with Malarva Traders in any capacity.

Malarva Traders is a supplier of premium natural and engineered stone materials, including but not limited to granite, marble, limestone, travertine, porcelain tiles, and stone slabs for architectural and interior applications.

All products are subject to availability. Natural stone products, by their inherent nature, will exhibit variations in colour, veining, texture, and finish. Such variations are not considered defects and are characteristics that make each piece unique.

Product images displayed on our website are representative samples only and may not exactly reflect the specific batch, lot, or slab available at the time of your order. We strongly recommend visiting our showroom or requesting physical samples before finalising any purchase decision.

Malarva Traders reserves the right to discontinue, modify, or substitute any product without prior notice. We will communicate such changes to affected clients as promptly as possible.

All quotations provided by Malarva Traders — whether verbal, written, or via email — are valid for a period of 14 calendar days from the date of issue, unless otherwise stated in writing.

Quotations are based on the specifications, quantities, and delivery requirements provided by the client at the time of enquiry. Any changes to these parameters may result in revised pricing. Malarva Traders reserves the right to withdraw or amend a quotation before formal acceptance.

An order is only confirmed upon receipt of a signed order confirmation and the agreed deposit payment. Malarva Traders shall not be obligated to reserve stock, begin production scheduling, or initiate sourcing until order confirmation is received and the deposit is cleared.

Clients are responsible for verifying all specifications, dimensions, quantities, and finishes prior to signing the order confirmation. Errors identified after confirmation may incur additional charges for material replacement or re-cutting

All prices quoted by Malarva Traders are exclusive of VAT (Value Added Tax) at the applicable rate, unless explicitly stated otherwise. VAT will be applied to all applicable transactions in accordance with UAE Federal Tax Authority regulations.

Standard payment terms require a 50% deposit upon order confirmation, with the remaining balance due prior to delivery or collection. Specific payment milestones may be agreed upon in writing for large-scale or long-term projects.

Malarva Traders accepts payment via bank transfer to our designated business account. Payment details will be provided on official invoices only. Clients are advised not to transfer funds to any other account without written confirmation from a verified Malarva Traders representative.

Late payments may incur interest charges at a rate of 1.5% per month on outstanding balances. Malarva Traders reserves the right to withhold delivery of goods until all outstanding payments are received.

Delivery timelines provided by Malarva Traders are estimates only. While we endeavour to meet all stated delivery dates, Malarva Traders shall not be liable for delays caused by factors beyond our reasonable control, including but not limited to port congestion, customs clearance, supplier delays, adverse weather, or force majeure events.

The client is responsible for ensuring that the delivery location is accessible, structurally suitable for receiving heavy stone materials, and that adequate lifting or handling equipment is available where necessary.

Risk of loss or damage passes to the client upon delivery and acceptance of goods. Clients must inspect all delivered goods at the time of delivery and report any visible damage or discrepancies in writing within 48 hours. Claims raised after this period may not be accepted.

Where the client elects to collect goods from our facility, collection must take place within 7 days of notification that goods are ready. Storage charges may apply thereafter.

Natural stone products are non-returnable once they have been cut, finished, installed, or modified to the client's specifications.

Unmodified stock items may be returned within 7 days of delivery in their original, undamaged condition, subject to prior written approval from Malarva Traders. A restocking fee of up to 20% may apply.

Defects must be reported in writing within 48 hours of delivery. Malarva Traders will assess all defect claims within a reasonable timeframe and, where a valid defect is confirmed, will offer replacement material, credit note, or repair as appropriate. Malarva Traders's liability in such cases is limited to the value of the defective goods only.

Natural variations in colour, veining, texture, and surface pattern do not constitute defects and are not grounds for return or claim.

All content published on the Malarva Traders website — including but not limited to text, photography, product descriptions, logos, graphics, layout, and design — is the exclusive intellectual property of Malarva Traders or its licensed content providers.

You may not reproduce, distribute, republish, modify, or commercially exploit any content from this website without prior written consent from Malarva Traders. Unauthorised use of our content may constitute an infringement of copyright, trademark, or other intellectual property rights and may result in legal action.

You may share links to our website or use brief quotations for non-commercial, informational purposes provided that Malarva Traders is clearly attributed as the source.

To the fullest extent permitted by applicable law, Malarva Traders shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website, reliance on information published therein, or the supply of goods and services.

Our total liability in connection with any claim arising from a transaction shall not exceed the value of the goods or services supplied in that specific transaction.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai.

Any dispute arising from or in connection with these terms, our products, or our services shall first be subject to good-faith negotiation between the parties. Where a resolution cannot be reached within 30 days, the matter shall be referred to the competent courts of Dubai, UAE.

Malarva Traders reserves the right to seek injunctive or other equitable relief in any jurisdiction where necessary to protect its intellectual property or proprietary rights.

If you have any questions about these Terms and Conditions or wish to discuss any aspect of a transaction with Malarva Traders, please contact us through the following channels:

Malarva Traders Email: donapaul352005@gmail.com Phone: +91 99958 37433 Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (IST)

We are committed to resolving any concerns fairly, professionally, and promptly.